No retyping
Answers land on the card exactly as your customer gave them. No copying from chat bubbles into a spreadsheet.
One Infinite Inbox for Messenger
Your order form, sent in Messenger.
Make an order form or an enquiry form once. Send it to any customer in Messenger, ready to paste from your own account. Their answers come back organised, ready for the order.
From empty form to organised answers.
Step 1
Make your form.
Start from the ready-made order form, enquiry form or contact form, or an empty one. Add the questions you need: taps, photos, phone numbers, countries, dates. Make it once and use it for every customer.
Step 2
Copy it for Messenger.
Add the customer once with their name, then pick “Send the form”. Their first name and their own form link are filled in. Tap Copy and open Messenger: the message is copied and your Page’s inbox in Meta Business Suite opens.
Step 3
Paste and send.
It arrives in the Messenger chat they started, from your own account, like any other message from you.
Step 4
They answer, mostly by tapping.
The form opens on their phone. One question at a time, with photos straight from the camera.
Step 5
The card fills itself in.
Every answer lands on their card, the card moves to “Form done”, and your team can get an alert. When they are ready, send the order form the same way.
Why it helps
Less typing. Every order organised.
The questions you used to ask one by one in Messenger become one form. What comes back is already in order.
Messages in a tap
Ready-made messages fill in the customer’s first name and their own form link. Change them any time.
Orders ready to go
Send the order form for the official name, address and documents. The order number stays on the card.
Nothing gets lost
Every message sent from here, every answer, photo and note is on the card’s timeline, for the whole team.
Good to know
What kinds of forms can I make?
Any form you need: an order form, an enquiry form, a booking or contact form. Start from a ready-made one or an empty one. Questions can be taps, short or long answers, photos, files, dates, numbers, emails, phone numbers with their country code, countries from a list and tick boxes, on as many pages as you like.
Why copy and paste?
Sending messages into Messenger from another app needs Meta’s approval for each business. Copy and paste needs none: you keep answering in your Page’s inbox, and One Infinite Inbox opens it for you.
Do my customers’ Messenger messages show up in One Infinite Inbox?
No. Your conversations stay in Messenger, where they are now. The card keeps what matters for the order: every message you send from One Infinite Inbox, every form answer, photos and files, your notes and the order number.
Does my customer need to install anything?
No. The form opens on their phone straight from the link. Each link belongs to one customer, so the answers always land on the right card.
Can I change the messages and the forms?
Yes. They are yours. Change any message or question, add your own forms, and write a version for each language your customers use.
The same form, in every chat app.
Messenger works side by side with the others, on the same cards.