No retyping
Answers land on the card exactly as your customer gave them. No copying from chat bubbles into a spreadsheet.
One Infinite Inbox for Telegram
A Telegram bot with your menu and your form.
Make your own bot in a few taps, without a developer. It greets every new customer, shows its menu, and opens your order or enquiry form right inside Telegram.
From empty form to organised answers.
Step 1
Make the bot inside the app.
Type your bot’s name and sign in to your Telegram once. One Infinite Inbox talks to BotFather for you, connects the bot to your website, sets its menu, description and picture, and signs out of Telegram.
Step 2
Customers press Start.
Every new customer gets a card by themselves, and your bot greets them with a button for your form. The bot’s menu, with its Start command, is set up for you.
Step 3
The form opens inside Telegram.
No browser and no app switching. They answer, tap Send, and they are back in the chat.
Step 4
Talk both ways from the inbox.
Their messages arrive in One Infinite Inbox, and your replies go out on Telegram. Photos, files and voice notes they send land on the card.
Step 5
Your team hears about it.
Add the bot to a Telegram chat with your team, and it tells you about new chats and answered forms as they happen.
Why it helps
Less typing. Every order organised.
The questions you used to ask one by one in Telegram become one form. What comes back is already in order.
Messages in a tap
Ready-made messages fill in the customer’s first name and their own form link. Change them any time.
Orders ready to go
Send the order form for the official name, address and documents. The order number stays on the card.
Nothing gets lost
Every message sent from here, every answer, photo and note is on the card’s timeline, for the whole team.
Good to know
What does the bot’s menu do?
Telegram shows a Menu button beside the message box. Your bot’s menu has Start, which greets the customer again with your form button. The bot’s description and picture are set for you too.
Do I need a developer to make a bot?
No. You type the bot’s name and sign in to your Telegram once, and the rest is done for you. If you already have a bot, paste the key BotFather gave you instead.
Who owns the bot?
You do. It is made with your own Telegram account, and you can change its name, description and picture from One Infinite Inbox.
Does One Infinite Inbox see my Telegram sign-in?
No. The sign-in to Telegram runs only in your own browser, and signs out when the bot is made. Our server only ever receives the new bot’s key.
Can customers send photos, files and voice notes?
Yes. They land on the card by themselves. Telegram lets bots fetch files up to 20 MB; if someone sends a bigger one, the card says so, and you can ask for it another way.
Can each website have its own bot?
Yes. Make one bot per website. Each bot greets customers with that website’s form.
The same form, in every chat app.
Telegram works side by side with the others, on the same cards.